Shipping Policy

Thank you for shopping with Good Juu Juu!

We are a United States based business, all orders ship from Richmond, Virginia.

We do offer International/Global Shipping, but please note that any “Free shipping” promotions will only apply to orders shipped within the United States.

Frequently asked questions regarding shipping...

    "How will my order be shipped?"

      Your order will be shipped via USPS, unless you select a different carrier. The shipping cost is calculated by weight, based on the destination of where the package will be shipped.

        "When will my order be shipped?"

          The shipping time you select does not include the order handling time, which is the time it takes us to process and package your order.

          Orders are typically shipped within FIVE business days of the original order date. As a small business, we appreciate your patience and understanding!

          "Why is my package taking so long to arrive?!"

          USPS recently issued an alert on their website saying they are "experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19." Many of our customers have been experiencing heavy mail delays with the Postal Service. Unfortunately there is nothing we can do to determine when your package will be delivered, other than continue to check the tracking information that is provided when your order is shipped.
          “My package said it was delivered but I didn’t get it!”
          Good Juu Juu is not responsible for delays, damage or loss caused by the mail carrier. Please contact the carrier directly to resolve any issues regarding your package once it’s been shipped and you have a tracking number.
          "My package was sent to the wrong address!"

            We ship to the address provided with the order. If you realize the address is incorrect, please let us know immediately. If the package has already been shipped to the incorrect address, we will need to wait for it to be returned to us before we can reship it. If the package is not returned to us, you will need to file a claim with the mail carrier to try to retrieve it or be compensated for it. We are not responsible for refunding or replacing items that are delivered to an incorrect address provided by a customer.

                International Customers 

                • If for any reason your package does not clear customs, we work directly with the carrier to provide the information necessary to clear the package. If the carrier is unable or unwilling to clear and deliver the package, you'll need to work with them to identify a new broker or delivery partner in your local area. Good Juu Juu is not responsible for delays, damages or lost orders related to customs clearance or import issues. We are also not able to arrange delivery with a different/new carrier after sending a shipment with UPS. Any returned package fees will be deducted from the original order total, if applicable.
                • UK CUSTOMERS: Please be advised our prices do not include any VAT fees. You are responsible for paying the VAT fees associated with your purchase. We are required to report the value of the goods for the fees to be calculated accordingly and billed to you.

                    Returned Packages

                    • Shipping fees are non-refundable if your order is "returned to sender" (Good Juu Juu LLC) for any reason, including if you provide the wrong delivery address for your order or the recipient of the package does not claim the package.
                    • If you decide you no longer want the package, your refund will not include the original shipping fees.
                    • If you decide you want the package re-mailed, you will be invoiced for the additional shipping fees and your package will be reshipped when payment is received.