Thank you for shopping with Good Juu Juu!
- How will my order be shipped?
- Orders are shipped using UPS Ground, unless a different shipping option is selected at checkout.
- Why isn't Good Juu Juu shipping with USPS anymore?
- Due to recent unreliability of shipping with the United States Postal Service, as of August 1st, 2020 Good Juu Juu is shipping exclusively with UPS.
- If you placed an order before August 1st that was shipped with USPS and you still have not received it, please contact us using the contact form. Please provide your order number and tracking number.
- When will my order be shipped?
- Orders are shipped within FIVE business days of the original order date. As a small business, we appreciate your patience and understanding!
International Customers in the UK, please be advised our prices do not include any VAT fees. You are responsible for paying the VAT fees associated with your purchase. We are required to report the value of the goods for the fees to be calculated accordingly and billed to you.
Returned Packages: Shipping fees are non-refundable if your order is "returned to sender" (Good Juu Juu LLC) for any reason, including if you provide the wrong delivery address for your order or the recipient of the package does not claim the package. If you decide you no longer want the package, your refund will not include the original shipping fees. If you decide you want the package re-mailed, you will be invoiced for the additional shipping fees and your package will be reshipped when payment is received.